Eligibility for Refunds
Refunds are only applicable for items that are unused, unopened, and in their original packaging. Certain items, such as electrical parts, custom orders, and special-order products, may not be eligible for a refund. Please check the product details before placing your order.
Time Frame
You must request a refund within 7 days of receiving your order. Requests made after this period may not be accepted, except in special circumstances.
Return Process
To initiate a return, please contact our customer support team at inquiry@spsbrand.pk with your order number and reason for return. Our team will provide you with further instructions and the return shipping address if applicable.
Refund Method
Once we receive and inspect the returned item, we will notify you via email. Approved refunds will be processed within 7-14 business days and issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. In such cases, SPS Brand will cover the return shipping costs.
Non-Refundable Items
The following items are not eligible for a refund: Used or damaged products, Items without original packaging, Custom or special-order parts, Clearance or final sale item
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including return shipping costs.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Peco Road Badami Bagh
Lahore, Pakistan✉ inquiry@spsbrand.pk
saleem@spsbrand.pk
sales.spsbrand@gmail.com⌕ +92 322 8433349
Still Have Questions?
Our support team is always ready to help.
Reach out to us at inquiry@spsbrand.pk
or call us at +92 322 8433349.